Previously, I worked as the UX designer at Public Health Ontario (PHO). I work with all facets of the organization to develop user-centered solutions. The main user groups are epidemiologists, health professionals, public health units and laboratory clients. A selection of my projects are below.
My first assignment was to help create a user-centered website. The previous website was inward facing and was difficult to navigate for our core audiences. It had numerous inconsistent page designs, was not mobile friendly, and had outdated content. I worked with an external vendor to design the website and was a champion of the users we engaged with and the business needs. My main tasks were: user research, persona development, information architecture, working with the vendor to create consistent page components and designs and project management. Once the vendor was complete I unified the design, created the style guide and continued to develop pages and content with our internal stakeholders. I then worked with the vendor who developed the website in Sitecore. One of my simple yet impactful innovations with developing quick specimen requirement tables for our 320 laboratory test pages to reduce sampling and form errors in laboratory tests. This project was done via empathy exercises and usability testing and required internal buy-in to revise and approve the test structure.
Public Health Ontario’s only public-facing service is well water testing. The number of tests completed by our laboratory has been dropping over the years since the Walkerton E.Coli outbreak. This concern prompted the investigation into developing a well water app to help engage well water owners and increase testing. I owned this project from research to wireframe prototype.
The project took 3 months and I was responsible for:
View the wireframe prototype in InVision.